Return & Exchange Policiy

Return & Exchange Policy

Hassle-free returns and exchanges for all Favonest customers

At Favonest, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer easy and flexible return and exchange options.

Return Eligibility

You may request a return or exchange if:

  • The item arrived damaged or defective
  • You received the wrong item
  • The item is unused, in original packaging, and in sellable condition
Returns must be requested within 30 days of receiving your order.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on the following:

  • Used or worn items
  • Personal care items
  • Clearance items
  • Customized or personalized products

How to Request a Return or Exchange

Please follow these steps:

  • Email us at support@favonest.com with your order number
  • Attach a photo/video showing the issue (if applicable)
  • Our team will review and provide return instructions within 24–48 hours

Refund Processing

Once we receive and inspect your returned item, we will notify you and issue a refund to your original payment method. Refunds usually take 5–10 business days to process depending on your bank.

Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

If you want to exchange an item (size, color, or variant), our team will confirm availability and ship your replacement after the return is approved.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your credit card company (processing may take time)
  • Contact your bank for updates

If you've done all of this and still haven’t received your refund, contact us at support@favonest.com.

Contact Us

For any questions regarding returns or exchanges, feel free to reach out anytime:

Email: support@favonest.com
Address: United States